Frequently Asked Questions
🛍️ General
1. What products do you sell?
We offer a wide range of products including fashion items, home décor, toys, health & fitness accessories, and more — all at affordable prices.
2. How do I place an order?
Simply browse our store, select the items you want, add them to your cart, and proceed to checkout. Follow the steps to complete your purchase.
3. How can I contact customer support?
You can reach us at:
📞 8252329810
📧 dexonwell@gmail.com
🕘 Mon–Sun, 9 AM – 10 PM
4. Are your products genuine and good quality?
Absolutely! We work only with trusted suppliers and ensure that all products go through quality checks before dispatch.
🚚 Shipping & Delivery
1. How long does delivery take?
Delivery usually takes 5–10 business days, depending on your location and the availability of the product.
2. Do you offer free shipping?
Yes! We offer free shipping on All products.
3. Do you ship all over India?
Yes, we deliver to all cities and towns across India. Delivery availability may vary based on your pin code.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can click on it anytime to check your delivery status.
💳 Payment Related
1. What payment methods do you accept?
We accept Debit Cards, Credit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) where available.
2. Is Cash on Delivery (COD) available on all orders?
Yes, absolutely! Cash on Delivery available on all Orders.
3. Can I pay using UPI or wallets like Google Pay or Paytm?
Yes, you can easily pay through UPI, Paytm, Google Pay, PhonePe, and other popular wallets.
4. Will I receive a payment confirmation?
Yes, once your payment is successful, you’ll receive an order confirmation email or SMS with your order details.
🔄 Returns & Refund
1.What is your return policy?
You can return most items within 10 days of delivery if they are unused, in original packaging, and with all tags attached.
2. How do I return an item?
To start a return, please contact us at dexonwell@gmail.com or call +91 8252329810 with your order number. Our team will guide you through the process.
3. Are there any items that cannot be returned?
Yes, for hygiene and safety reasons, personal care products, used items, and those marked as Final Sale cannot be returned.
4. When will I get my refund?
Refunds are processed within 7–10 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.